BASIC TROUBLESHOOTING
Restart your Device.
A lot of issues are easily resolved by simply restarting your iPad, iPhone or iPod Touch. If you are having problems, try this first.
Re-download and Reinstall the Application.
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. If you want to remove the application from your device first, just be aware that removing an application will delete application data such as preferences for good.
General Troubleshooting Tips
Restart your Device.
A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. This is less of an issue with the 3GS, but it’s easy to run out of ram quickly on the older devices and that’s generally the source of a lot of app issues.
Re-download and Reinstall the Application.
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.
We try our best to answer emails promptly, but we also have bugs to squash, features to add, and new bits to build. But rest assured each and every email is read and filed.
We generally don’t respond to suggestions and requests unless for some reason we need more info from you. We do file and track them so keep them coming!
We try our best to answer every support question. But please make sure your question hasn’t already been answered in our FAQ. If you email us with an issue that has already been explained in the FAQs, we may skip the email.
For support issues, email response time varies. We do try our best to answer as promptly as possible. If we don’t respond within a week, feel free to remind us with another email. We are trying our best and we truly do care.
If you have a quick question and use Twitter, you’ll probably get a quicker response sending a message to @mymarketsvic.
How come you haven’t implemented the feature I requested yet?
We might get a few dozen requests for a particular feature, but the big picture is, we have hundreds of thousands of happy users for a given app. Every change we make affects a lot of users, so unless it’s a bug, planned feature, or just an amazing idea, we probably won’t implement right away or even at all. It’s not that we don’t care. It’s that we care so much about our apps and have a bigger picture of what our customers want. With that said, we do read every single feature request and if it sounds like a good idea, we document them as possible new features.
Our approach to software is different than most. Each of our apps have a core focus and the features we add need to build upon that focus. For us, less is more. We’d much prefer to make our current feature set better rather than adding more.
Finally, it should also be noted that we are not a big company. We are a team of 2 that handles everything from design, development, support, and marketing. We also have multiple apps to support. We really appreciate your understanding.
Still need help with myMarkets Vic? Contact us and we will get back to you as soon as we can. Due to the amount of emails we receive, it could take up to a week for a response.
